Implantação de boas práticas da gestão de qualidade em obras

Abstract

Since the creation of the Quality Management System, its scope has always been the standardization of services and the guarantee of the standardization of executive processes. The recent context of the construction industry reflects the importance role with the economic, political and social sectors of the country, after all, has a direct impact on the well-being of the nation. Thus, in order to leverage growth in the market, it is essential that the concepts and techniques of implementing quality management in their organizational systems be rooted in companies. Thus, the present study will focus on a case study carried out in a construction company of the reform segment that operates in the city and metropolitan region of Salvador, Bahia with the objective of implanting good practices and quality tools in the works for which they are responsible. In addition, as a basis for this case study, the project will report on the quality history, as well as its concepts such as standardization and benefits in addition to the definitions and applications of the operational procedures and service verification sheets, which were implemented with the company, resulting in incentives for standardization and continuous improvement of the system.