Qualidade nos projetos estudo caso num escritório de arquitetura de pequeno porte

Abstract

The project is a prime element in an enterprise, from which the master bases are outlined and constitutes the main instrument of planning, execution and management of the work. Measuring projects in architecture is a complex task, involving tangible elements such as costs, delivery time and scope and intangibles, aesthetics, beauty, functionality, harmony and comfort. The combination of these factors, coupled with the perception of customers, results in the quality of the project. Nevertheless, the low quality verified in the projects is due to the lack of standardization in the phases of product development and non-observance to management principles. This fact generates a set of problems, such as the lack of investment in technology in the area, material losses, distrust of the clientele and obstacles to the implementation of a work system. This research aims to investigate the relevance of quality in architectural projects. The methodology used in the research was a case study carried out in a company of architecture and urbanism of the metropolitan region of Salvador-BA. The results indicate that the project sector lacks management for quality, although some alternatives for improving the situation are in process, such as certifications and the use of quality sectoral plans.