Gestão de ativos humanos como fator de redução de acidentes: estudo de caso em uma empresa de celulose e papel

Abstract

PAS 55 (2008) highlights the importance of human resources for the asset management. The publication demonstrates that human assets have vital context, as they are related to business objectives, requirements performance and risk management. ISO 55000(2014) highlights that among the benefits of asset management, one can include managed risk, or that is, the reduction of unexpected stops to reduce associated risks. In this aspect, asset management benefits the reduction of financial losses, the improvement health and safety, minimizes the environmental and social impact that may result in reducing liabilities. It is in this context that consideration and understanding of human reliability in carrying out activities at work allow a greater control of possible human errors, minimizing the chances of occurrence of accidents, contributing to operational success. So the objective of this work is to analyze the accident in a Pulp Company and Role, specifically in the activity of maintenance of panels and components electrical systems, taking as a reference the human asset management approach and the API standard (American Institute Petroleum) 770(2001). In addition, the study also analyzes the human factors that contributed to the accident and suggests proposals improvement and ways of including them within the scope of existing procedures in the company. Within this context, the method of analysis of the case study was based on the API 770(2001) standard, addressing the following aspects: influencing factors; internal performance factors, external performances, situational characteristics, task characteristics equipment and procedures, situations prone to errors, proposed improvements and actions taken. Finally, the study shows that the analyzes of human reliability contribute to the management of human assets since, more to offer mechanisms to identify situations of probable failures allow managers to implement actions that control the risks related to asset management and can benefit from management of assets with the improvement of personnel performance.