Aplicação das ferramentas da qualidade em uma empresa do ramo petrolífero: um estudo de caso para melhoria no cumprimento de prazos de entrega.

Abstract

This paper aims to apply quality tools in a company from the oil industry, located in the Bay of Aratu, Salvador, for improvement in meeting deadlines, to supply umbilicals. Accordingly, it was identified the causes of the problem and developed a plan containing the actions to be implemented for their solution, so as to enable the organization to meet its target for the year 2011 to reduce by 45% the amount of days delay. Thus, this research was an exploratory, explanatory and applied, and methodological approaches used qualitative and quantitative. Data collection was conducted through literature search and statements made at meetings of the people involved in the study. From the data analysis and the final remarks made, it was possible to see how quality tools can contribute to solving problems that arise in the business arena.