Qualidade de vida no ambiente de trabalho: estudo de caso em uma agência bancária

Abstract

The Quality of Life at Work program (QVT) has grown significantly in recent years. In Brazil, the issue has aroused interest of entrepreneurs and managers for the contribution they can offer to raise the level of employee satisfaction and business productivity. Once the QWL program aims to promote improvements in the quality of life of employees. The objective of this case study is to analyze the Quality of Life at Work QWL in a bank branch, from concepts of QWL and to present and discuss how this environment, analyzing the satisfaction of those who work in the banking agency, aiming to demonstrate the QVT program of the organization and pursue consistent and effective solutions for its weaknesses. The survey was conducted through document analysis and interviews for data collection. From the questionnaire can determine the areas considered as poor to respondents: fair compensation, physical structure, health and safety. Given this result may suggest improvements in Quality of Life at Work program.